Welcome to Regency Management Services

The Aviation Industry is a business that is based almost entirely on public confidence. Any major accident will make National and International news within minutes. The effects of having Social Media as a communications tool means that in many cases, the Media gets to hear more about what is happening at an accident site than the airline or airport.

Nevertheless, the event will shake public confidence in the industry generally which is why the response by the operator must be swift, accurate and appropriate. Operations must continue wherever possible and a thoroughly tried and tested Emergency Response Plan must be in place.

History has highlighted the need for a robust and well rehearsed set of Emergency Procedures. Planning for any eventuality takes time, commitment, expertise and adequate funds for the development of Contingency Plans, Manuals and training on a regular basis.

No airline looks forward to facing a situation that causes significant disruption to their business, especially one that stimulates extensive media coverage. Public scrutiny can result in a negative financial, political, legal and government impact. Crisis Management planning deals with providing the best response to a crisis. Unfortunately, no one can predict an aircraft accident which usually starts as an oversight, or a miscalculation in judgement invariably caused by commercial pressure.

In contrast to Risk Management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats after they have occurred. It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start.

Direct reference to an effective Emergency Response Plan should be available in a manual or electronic form. Preparing contingency plans and checklists in advance, as part of a crisis management plan, is the first step to ensuring an organisation is appropriately prepared for a crisis.

plane-landingContingency plans should contain information and guidance that will help decision makers to consider not only the short-term consequences, but the long term effects of every decision.