About Regency Management Services

Formed in 2002, Regency Management Services has contributed to the Aviation Industry by providing comprehensive expertise in Crisis Management Techniques, Emergency Response Procedures and preparedness and Training to a number of quality airlines and airports around the world. Its foundations were built around more than forty years’ experience in all sectors of the airline industry.

Our primary focus is on ensuring airlines and airports are compliant with National and International Safety and Security Requirements.

Regency Management Services provides professional, qualified and confidential expertise in the production of Emergency Procedures Manuals (in accordance with IATA and IOSA requirements), Aviation Security Programmes (in accordance with ICAO annex 17, TSA and EU requirements) We also conduct Risk and Vulnerability assessments and pre-start up inspections. We also provide guidance to airlines when preparing for an IOSA audit.

New in 2006, we added additional services by providing carriers with assistance in developing their Crisis Communications techniques, Disruptive Passengers protocols, Crew Resource Management and the introduction of a world-wide Public Enquiry Call Centre to be made available to airlines in the event of any crisis. An event will automatically attract high volumes of incoming calls to your Reservations or Call centre. Be prepared to deal with International calls which should be available “Toll free”. Ensure you have enough resources to keep the centre active 24/7 until the call volumes decrease.